Malware is also found on websites that traffic in pirated content such as video. If you ever download a file that isn't obviously what you expected, delete it immediately. The button is designed to confuse people who intend to download something else on the same page. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. You might also have downloaded it from an ad in a page on some other site. Chances are you got it from an Internet cesspit such as "Softonic," "CNET Download," or "SourceForge." Never visit any of those sites again. Make sure you don't repeat the mistake that led you to install the malware. If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions. If Safari crashes on launch, skip that step and come back to it after you've done everything else. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. One of the steps in the article is to remove malicious Safari extensions. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.īack up all data before making any changes. It's been reported that some variants of the "VSearch" malware block access to the page. Follow the instructions on this Apple Support page to remove it. It's likely that you also installed one or more of the common types of ad-injection malware. You won't see what you pasted because a line break is included. In the Finder, selectįrom the menu bar and paste into the box that opens by pressing command-V. *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Log out or restart the computer and empty the Trash. In the same folder, there may also be a file named Services ▹ Reveal in Finder (or just Reveal)įrom the contextual menu.* A folder should open with a file selected. Right-click or control-click the highlighted line and select Triple-click anywhere in the line below on this page to select it: Quit the application, if it's running, and drag it from the Applications folder to the Trash. To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.) Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps. The OS X client is sometimes distributed along with malware. "ZipCloud" is some sort of cloud-storage service with a doubtful reputation. You can't rely on any software to remove malware automatically, as you've already discovered.
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